MEMPHIS, Tenn. (WMC) – Entergy, the utility company, has announced $5 billion in customer savings across the Mid-South. On Friday, Entergy announced approximately $5 billion in total savings for 2.3 million customers across Arkansas, Louisiana, and Mississippi due to data center customer agreements. According to Entergy, more than 2 million customers in Arkansas, Mississippi, and … Read more
The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm bells for the BPO (Business Process Outsourcing) industry. On the other hand, AI-powered customer support startups such as Decagon, Parloa, and Sierra have picked up millions of dollars in funding from venture capitalists. 14.ai, a … Read more
Cisco says hackers have been exploiting a bug in one of its popular networking products used by large enterprises for at least three years, prompting the U.S. government and its allies to urge organizations to take action. The bug, which has a maximum-rated vulnerability severity score of 10.0, allows hackers to remotely break into networks … Read more
As AI-powered search tools reshape how businesses are discovered online, India-founded startup Gushwork is helping companies capture customers from platforms such as ChatGPT, Gemini, and Perplexity — with early traction that is beginning to draw investor support. The two-year-old startup said Thursday it had raised $9 million in a seed round led by Susquehanna International … Read more
The Social Security Administration (SSA) will implement a major change in its customer service policy, starting March 7, 2026. As a result of the layoffs in the agency under the former Department of Government Efficiency (DOGE), SSA will make its customer service national from local field offices. The entrance and logo of a Social Security … Read more