A married founder duo’s company, 14.ai, is replacing customer support teams at startups|EXCLUSIVE:
The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm bells for the BPO (Business Process Outsourcing) industry. On the other hand, AI-powered customer support startups such as Decagon, Parloa, and Sierra have picked up millions of dollars in funding from venture capitalists. 14.ai, a … Read more